Our latest results of the Net Promoter Score

We are happy to share the latest results of the Net Promoter Score and Customer Satisfaction for our Software Services!

The results are good: They show that most of our surveyed customers say they are very satisfied with the quality of our software and of our user support services, and would recommend them to their peers!

We are proud of these results and we will keep working hard to make them even better.

We sincerely thank our loyal customers for their positive feedback, and our software support teams for their dedication and professionalism!

A quick reminder about the methodology:
Customers answering with ratings 9 or 10 are said to be “promoters”.

Those giving ratings 7 or 8 are said to be “passives”.

And those providing ratings of 6 or less are said to be “detractors”.

Calculating the Net Promoter Score® (or NPS) is done by subtracting the percentage of detractors from the percentage of promoters.

Thus, a NPS result of -100 would mean having only detractors.

Then, +100 would be having only promoters.

And anything above 0 means having more promoters than detractors.